Shipping

All orders are processed Monday night and will need to be in by 4pm. The orders are cut Tuesday and Wednesday morning's and shipped to the best of our ability the same day. Times may be affected and vary due to Public Holidays and weather events. 

 

How much?

Shipping is included in our fees to QLD, VIC and NSW for all of our items under 10kg. The wooden boxes may be an extra charge as set by our couriers. As much as we love this big beautiful country we only service QLD, VIC, ACT and NSW states due to Biohazard reasons.

 

Delivery Time frames

Local Brisbane area - We aim to get it to you by Wednesday

Gold Coast - We aim for it to arrive to you by Thursday

Regional Qld, Victoria and  NSW - We aim for it to arrive by Friday

 

Do I Need to be Home?

Nah, it's all good, If you're not home we will leave it somewhere safe. However once it's delivered it's the user's responsibility. So if you would like it hidden under a mat or somewhere safe from porch pirates make sure to let us know!

 

What If it hasn't arrived on time?

If there's a significant weather event or public holidays sometimes this can throw things off as trust us you don't want us to harvest in the rain, it'll be more like paw-ta-MULCH.  However, we will always do our best to contact you and let you know. 

If for some reason it hasn't arrived and you haven't heard from us let us know at info@pawtapotty.com or message us on Facebook and we'll get Lassie to check all the wells for your missing delivery. 

 

Returns

Yeaaaahhh as much as we love dogs, I don't really want the used Paw-ta-Potty's back.  If you have any concerns please contact us and we can discuss a resolution. Feedback is always welcome!